Incident Response Services for Cloud Managed Networks Customers
Customer:
Cloud Managed Networks
Organization size:
Large (500+ customers)
Industry:
Full-Stack IT Resources
ISA Cybersecurity Service:
Professional Services
Solution:
24x7 Incident Response Services
- Security Challenges
- Cloud Managed Networks needed a trusted partner to recommend to their customers, as part of a complete IT service offering.
- Round-the-clock availability was essential.
- Needed the right blend of expertise, responsiveness, and flexibility in a partner.
- Key Results
- Confidence that customers would be well-served by a proven, reliable emergency incident response partner capable of handling everything effectively from the initial emergency response, through expert incident management, to successful post-incident follow-up.
Business Benefits
Incident Response Services
- Peace of mind with reliable, expert 24x7x365 response services.
- Remote and/or offsite services available as best suits each customer.
- Expert assistance brings order and calm to incident response management process.
- Professional follow-up and incident reporting, providing insights on how to prevent future cyber incidents.
- Available dark web monitoring in case of suspected data breach.
improved security maturity and governance
- Incident response capabilities form a key part of customers’ crisis management plans.
- Incident response services can also be complemented by preventative services like threat assessment, penetration testing, incident response planning, tabletop exercises and more.